Managers are the linchpins connecting the daily actions of a workforce with business success.
Yet most people complain about the gap that exists between corporate strategy, growth, profitability and the daily work performed on the front lines. All the while, front-line employees get an “ear full” from customers and complain about their supervisors. In response, company vision, values and goals are hung on the walls, HR beefs up training and everyone hopes for the best. Yet the gap remains. Why?
Successful companies recognize the need to develop a culture in which everyone from top leaders to front-line workers will focus on value from the viewpoint of customers. Supervisors are key to enlisting front-line workers in the constant effort to identify waste in processes, make improvements in performance, while maximizing production and service. Companies do NOT succeed or fail – their people do. And nothing has a more direct impact on employee success – and the loyalty of customers – than leaders and the culture they create.
- What if your employees understood the connection between individual performance, company success and job security?
- What if employees’ discretionary actions were consistently aligned with company goals?
- What if each employee improved his or her ability to discern the customer-centered value of each decision, action or behavior he or she takes on a daily basis?
- What if you could turn company interests into tangible goals, attitudes, behaviors and habits of employees?
Leadership Coaching helps you find your right answers to these tough questions.